Our business hours are Monday through Friday 8:00 am to 5:00 pm Eastern Standard Time.
We make every effort to ship orders within 24-48 hours during the business week. There is no shipping on weekends, holidays or days we are closed. Shipping is by United Parcel Service (UPS) ground service in the 48 contiguous states. We ship US Postal Service (USPS) to Alaska, Hawaii and Canada. Canada requires a Customs Declaration when we ship. We do not currently ship internationally except to Canada.
Shipping fees are based on package weight and your zip code. Express delivery services are extra. Shipping time is at the discretion of UPS or USPS once it leaves our facility. We ship from Berryville, VA 22611 which is in a rural area. A package to California may take 5-6 days by ground delivery. This is typical transit time, NOT guarantee time.
Whenever possible we try to ship orders received before 12:00 Noon EST (Eastern Standard Time) that same day during the business week. Orders received after 12:00 Noon EST will be shipped the next business day. Orders are shipped UPS Ground unless you select and pay for the upcharge for express services. Express delivery begins the day after we ship not the day you order or the day we process your order.
Occasionally UPS may experience serious delays in extreme weather conditions in your area. Neither Pumpernickel Press or UPS can control this issue.
Shipping Options and Definitions for UPS services:
Transit times do not include the day it leaves our facility and count only business days (M-F), not weekends. Orders received after noon Friday will not be processed until Monday. There are upcharges for ALL UPS delivery options listed below.
3 Day Select - This method has a guaranteed delivery in 3 full business days (not including the day it was shipped out) and has no guaranteed delivery time for the day the package arrives.
2nd Day Air - This method has a guaranteed delivery in 2 business days (not including weekends) and has no guaranteed delivery time for the day the package arrives.
Next Day Air Saver - This option is guaranteed by the next business day, but delivery time is not guaranteed, and can be delivered up to the end of the day. Pumpernickel must receive by 12 noon EST, Monday -Friday.
Next Day Air - This shipping method is guaranteed by the next business day (not including weekends) by 12 P.M. If you order Friday it will arrive the next business day, Monday. Pumpernickel must receive by 12 noon EST, Monday-Friday.
Next Day Air Early AM – This option is available for customers who want the next day delivery service earlier than the Next Day Air option. With Early AM the package is guaranteed by 9 AM the following day (not including weekends). This option is not available in all UPS service areas.
Next Day Air Saturday is available upon request (not as an option on our website). Please call or email us to discuss this option. This option is not available in all UPS service areas.